Questions with the Online Shop + Returns + Event Emergencies Call Us at:
If you are a maker that wants to participate in an event please apply online here.[/vc_toggle][vc_toggle title=”What is your return policy?” open=”false”]Whether it is at an event or in person, all items must be returned within 30 days. Please review our full return policy here.[/vc_toggle][vc_toggle title=”What does Final Sale mean?” open=”false”]
If an item is marked ‘Final Sale,’ this means that it cannot be returned or exchanged. Store credit or a refund will not be issued for any returned ‘Final Sale’ items.[/vc_toggle][vc_toggle title=”Can I return or exchange my free gifts or goodie bag items?” open=”false”]
Sorry, but our free gifts cannot be returned or exchanged for other items. You can read more about our returns and exchanges here.[/vc_toggle][vc_toggle title=”I have a Pop Shop gift card. How do I redeem it?” open=”false”]
You can redeem your gift card many ways! First of all, you can use it to shop online for products, event passes, or workshop passes. Simply enter your unique code in the box labeled “Have a coupon?” This window can be found in your shopping cart.
To redeem your card in person present it the shop where you wish to make your purchase. Most shops accept the gift certificates in person. Unfortunately, you will have to use the whole card at once if you are using the certificate in this way.[/vc_toggle][vc_toggle title=”Are Pop Shop events kid friendly?” open=”false”]Absolutely friendly to mature kids and teens. It’s fun for babies and families too. Adult themed art is never allowed at Pop Shop. We’re a mature crowd but the music can get loud in places, artists may have items showcased that are breakable, and alcohol is served at our events (as well as juice, coffee, water, and tea). Please use your best judgement when bringing kids to Pop Shop.[/vc_toggle][vc_toggle title=”Are there entry fees to attend Pop Shop events?” open=”false”]Most Pop Shop events are free! There are VIP Passes, workshops, cocktails, shopping, and other perks you can add on. There are always free bands, free art activities and lots of stuff to look at.[/vc_toggle][vc_toggle title=”Are there any fees for participating in Pop Shop events?” open=”false”]Yes, all events have a fee but the fees vary. The easiest way to find out a fee is to apply online and then ask about a particular event date.[/vc_toggle][vc_toggle title=”I want to be a vendor. How do I apply?” open=”false”]
Take a look at the Pop Shop calendar here. Think about what dates you would like to participate and what dates you are unavailable. Go to the apply page and fill out every single question. Be sure to agree to the Terms and Conditions of Pop Shop Houston. You must have a Facebook business page, Etsy, Website, or any place where we can clearly see your work. Designers from all around the world can be accepted. Vendor fees vary but you are not required to confirm or pay anything until after you receive acceptance and logistical information.[/vc_toggle][vc_toggle title=”I want to apply to Pop Shop. Will I get accepted?” open=”false”]
We like to accept as many people as possible. We want to say yes but we do have some high expectations:
1. We are strictly interested in well crafted design goods. If it looks poorly made, it won’t be accepted.
2. We are interested in fine materials. We don’t accept anything made from bottle caps or duct tape for example. It’s rare that we accepted beaded jewelry or wire wrapping–you gotta be really interesting to pull it off. But if you do- KUDOS.
3. You need to have good quality photos/high resolution photos and either Etsy, Facebook business page, or a website. You must be a legitimate business with a sales tax id. We keep vendors sales tax info on file.
4. You must have a good attitude. Emails to Pop Shop and correspondence to customers are expected to be professional and courteous.
If you don’t meet these requirements, that’s okay! There is always next time. You are always welcome to reapply when you update your photos or your body of work changes.[/vc_toggle][vc_toggle title=”I have questions about being a vendor. How do I get them answered?” open=”false”]If you want to reach out and say hello please do so here: [email protected]
All your basic questions can be answered in the FAQ’s. All of our event dates and locations are available online but if anything seems confusing let us know.
Lots of people start to ask us very detailed and specific questions about prices, demographics, and more. There are a lot of questions and lots of answers too. There are lots of people asking the questions! That’s why we cannot discuss these matters over phone and we can only answer them to makers that have gone through the application process.
This helps us respect your time and helps you respect ours. Thank you so much![/vc_toggle][vc_toggle title=”I applied to Pop Shop but haven’t heard back. What should I do?” open=”false”]
The first thing you should do is please check your social media/promotions/junk folders for emails. Unfortunately this happens every now and again because we’re replying to a “form” you filled out. Because of the application fee, we respond to every email with an acceptance or a non-acceptance. Everyone gets perks regardless of whether we have space at the event. Application fees are only due once a year, so please reach out directly if you don’t know your start date or if you have any confusion. We are always here to help.
Unfortunately, we can’t accept everyone to Pop Shop America. Try looking at the other FAQ’s or browsing the shop to make sure your work meets the quality standards that we describe. Take a look at your photos. Are they good quality, high resolution and not blurry? Great. Did you include a link to your Etsy, website or Facebook business page? Did you agree to the terms and conditions of Pop Shop America in the application? Is your work handmade, fair trade, or true vintage?
If you are ineligible at this time, that’s okay. There is always next time! Please reapply in 1 year or if your body of work significantly changes. Thanks so much for understanding that we are trying to create the best events and the best experience possible for everyone – including you!
Every now and again a captcha or a browser glitches on the application page. If you application was submitted correctly you will receive an auto-response within minutes. It will list several other markets that we love and a thank you for applying. If you did not receive this auto-response, we probably haven’t seen your application. Try using a different browser or getting in touch with us directly for more information.[/vc_toggle][vc_toggle title=”I am participating in a Pop Shop event. Can I share my space with others?” open=”false”]
All exhibitors of Pop Shop America events must apply and be approved here. Approved exhibitors can share space but be sure to let us know so that everyone will receive updates, and get promoted through our social media.[/vc_toggle][vc_toggle title=”I am going to be a exhibitor at a Pop Shop event. What is expected of me?” open=”false”]We hope that you have a great time working with Pop Shop America. If you ever have an issue (music is too loud, music is too quiet, a drink was spilled near my space, the exhibitor next to me is not acting right, my wifi isn’t working, etc.) please come to the front desk as soon as you can and let us know how we can fix it.
Vendors are representatives of Pop Shop America so we do ask that you be on your best behavior. We ask that you are courteous and kind to patrons, other artists, and staff. We ask that you arrive on time. Exhibitors must stay for the entire duration of the event. We ask that you follow all parking protocol for events.
Most Pop Shop events do not allow outside beverages per TABC mixed beverage guidelines. We expect you to uphold this rule.[/vc_toggle][vc_toggle title=”I’m going to exhibit at Pop Shop. What should I bring?” open=”false”]
You must set up your own area including pop up tents, tables, tablecloths, and chairs. Some people choose to bring extension cords, duct tape, zip ties, scissors, and box cutters. You will take your own payments. Most exhibitors use the square mobile app but some use Paypal. Being able to take credit card payments in a must and we highly recommend that you have text and data on your cellular to do so. Wifi is often available but can be spotty. You will also want to bring small bills to make change. Snacks, so that you don’t have to leave your booth, also come in handy. We NEVER allow outside beverages.[/vc_toggle][vc_toggle title=”What kind of goods can I sell at Pop Shop?” open=”false”]
You can sell handmade goods, goods that you personally designed and/or produced in small batches, fair trade, and vintage pieces. Items can vary from clothing, terrariums, artwork and records to jewelry, comic books and ceramics. We love seeing all kinds of different media and different styles too! We are often lacking in menswear and children’s items. We love leather goods, things made from wood, sterling silver and gold jewelry and apparel that goes beyond t shirts.
You cannot sell items that are mass produced.[/vc_toggle][vc_toggle title=”When I am an Exhibitor what does Pop Shop provide?” open=”false”]
At a Pop Shop event, you are provided the space for you to exhibit and sell your work + promotion of the event and promotion of your work.
All sales are self managed with no additional fees or payments to Pop Shop. The size of the space is given in the exhibitor logistics that you receive when you are approved as a exhibitor. Electrical and wifi are included with many but not all events. This information is also included in the exhibitor logistics. Coffee service is usually provided during set up. Please bring snacks. At most events, outside beverages are not allowed.
For both the events and the online boutique, Pop Shop America will add a hyperlink to your website in a blog about the event. We love to showcase the things you make and may tweet, Instagram and make Facebook posts about your awesome creations. Our goal is to promote your work and for you to earn a good living.
For more information, read the Terms and Conditions, especially #18 as it applies to events.[/vc_toggle][vc_toggle title=”What will happen if I don’t follow the rules of Pop Shop?” open=”false”]There are many rules that if you are caught breaking them, you will be asked to leave whether you are a patron or participant. Pop Shop America reserves to right to remove any patron or vendor for misconduct at all times. People may be asked to leave if they are: shoplifting, harassing a vendor, fighting, intoxicated, bringing in outside beverages (violating TABC guidelines), violating City Temporary Health Codes, or violating Fire Codes.[/vc_toggle][/vc_column][/vc_row]