Making a Return? No Sweat.
We’re sorry your order didn’t work out, so let us get things right. Read our Returns & Exchange Policy to understand lots of available options and contact us with your decision. We’ll make it easy.
Our Products Fall Into These Categories
- Handmade Goods from the Online Shop
- Workshop & Festival Passes
- Fees for Exhibiting at Pop Shop
Pop Shop America Workshop & Festival Passes:
Unfortunately, Festival and Workshop passes aren’t returnable. But you can reschedule your pass with 6 business days for the festival or 2 business days for workshops. You can also gift your passes to someone else with 1 business day of notice.
Pop Shop America Events: Vendor Fees –
To understand the vendor fees please visit the Terms and Conditions page. Vendor Fees may be returned or date postponed when the event is more that 20 business days away. Vendors can transfer a date once and only once. If a refund is needed and a direct credit card return is not available, a 10% fee will be deducted.
Our US Returns & Exchanges Policy
The following policy applies to domestic orders only. Full international return policy coming soon.
To qualify for a return, items must be received back to our Fulfillment Center within 30 days of your original order shipment date (as printed on your packing slip). Exchanges must be received within 90 days.
Items Not Eligible for Refund or Store Credit:
- Items marked as final sale.
- Free gifts or promotional items with retail value.
- Returns received in damaged/worn condition.
- Returns received after 90 days of the original order shipment date.
- Shipping charges, except in cases where we have made a shipping error.
- Festival Passes that go unused.
- Workshop Passes that go unused.
- Vendor Fees when Cancellation Deadline is not met.
Items Eligible for Store Credit Only:
Returns received by Pop Shop America between 31 and 90 days after the original order shipment date (as printed on your packing slip). Late returns will have the $5.99 shipping fee deducted and are not eligible for the 5% bonus offer. One-of-a-kind items (including vintage) are returnable for store credit only.
- Swimwear/Undies: Must be returned with hygienic liner intact. Swimwear received without the hygienic liner is non-returnable and will receive no refund or store credit.
- Apparel Items: Must be returned with original packaging intact, otherwise they are non-refundable and will receive no refund or store credit.
- Delicate Items: Must be returned properly protected. For example, ceramics must be bubble wrapped and sent in the same packaged that they were originally shipped to you. Delicate items must be received in the condition in which they were originally shipped.
How do I return an item I received as a gift?
If you received an order from Pop Shop America as a gift, you can still return it! We’ll issue you a Pop Shop America store credit for the amount of the returned item(s) to your account. Please contact Customer Service to get your free shipping label.
What if there was something wrong with my order?
Call us right away so we can make things right. Reach our answering service 24/7 at 713-659-9491. Our office is open Monday – Friday 10am to 6pm – which is when we make calls to you. You can also email us anytime at [email protected]
How to Make Your Return or Exchange:
- Step 1: Select your order, select your item(s), and let us know if you’d like to return (be sure to indicate for store credit or refund) or exchange (be sure to indicate your new different size/color/pattern). Start here.
- Step 2: Print your shipping label that we send you. If you’ve selected ‘Store Credit’ or ‘Exchange,’ it’s free! If you selected ‘Refund,’ we’ll deduct $5.99 from your refund amount to cover the shipping fees.
- Step 3: Pack it up. Place your item(s) (in unworn condition and with tags attached) and the order invoice in a securely sealed shipping package. (If you misplaced your invoice, simply go to My Account, click on your Order History, select the right order number, and print it out.)
- Step 4: Send it off. Affix your printed shipping label to your package (making sure there are no other shipping labels or barcodes on it). Jot down the tracking number so you can follow its journey.
Return your package via the US Postal Service or FedEx.
For US Postal Service:
- Take your package to a US Post Office. Find locations here.
- Be aware that giving your package to a US Postal carrier or leaving it in a USPS collection box or your residential mailbox may add additional transit time and cause delays in processing your return.
- Take your package to a FedEx store. Find locations here.
- Be aware that leaving your package in a FedEx drop box or giving it to a FedEx Ground driver may add additional transit time and cause delays in processing your return.
Please allow 5 to 10 business days for package transit, plus an additional 5 to 7 business days for processing after receipt at our Fulfillment Center.
We’ll email you once we process your return or exchange.
Please note: If you choose to pay for your own shipping instead of using the return label Pop Shop America provides, we strongly encourage you to insure your package. Please be aware that we cannot take responsibility for any lost or damaged packages which are not shipped with our label, and your return shipping costs cannot be reimbursed.